Abnormal Touch
Q1：The touch monitor doesn’t work?
📌Ａ：① Please check whether your USB power & touch cable is connected to the correct port. The correct USB port is the USB logo one, not DCIN one.
② If your laptop system is Windows 7, you need to do “Tablet PC setting” to assign Gechic monitor as a touch monitor. Connect the Gechic monitor to your laptop ➜Tap the Windows Start icon➜ search and click [Control Panel]➜ search and open [Tablet PC setting]➜ choose [2 display:HDMI monitor] (or Gechic model name) under monitor list➜click [Settings]
Select [Touch Input]and the indication will be displayed on the laptop ➜Press enter to jump to the touch screen. Tap the screen to recognize it as a touch screen, then you can have the touch function.
③ Check the table below to find whether your computer’s operating system supports external touch signals.
If the above suggestions still cannot solve the problem, please call or write to the customer service center.
| Operation System | External Touch Monitor Support (via USB port) |
| Apple Mac OS | Not supported (eg. Apple® iMac, MacBook series computers) |
| Apple iOS | Not supported (eg. Apple®, iPhone series smartphone) |
| Windows 11/Windows10/ Windows7 | Supported |
| Windows Embedded Standard 7(SKU-P) | Supported |
| WinCE 6.0/ WinCE 7.0/Windows XP | Not Supported |
| Linux | Linux Kernel 3.8 onwards supports Microsoft Multi-Touch Protocol compliant touch screens. Please check with your computer manufacturer to confirm if this function is enabled. |
| Chrome OS | Linux Kernel 3.9 onwards supports Chrome OS. Please check with your computer manufacturer to confirm if this function is enabled. |
| Ubuntu | Ubuntu Kernel 2.6 onwards supports Microsoft Multi-Touch Protocol compliant touch screens. Please check with your computer manufacturer to confirm if this function is enabled. |
If the above suggestions still cannot solve the problem, please call or write to the customer service center.
Q2：When touching the screen,the cursor responded on the wrong display?!
📌Ａ：The problme may be caused the wrong settings of touch input on Windows.
Please connect the touch monitor to your computer first. (Windows won’t show the Tablet PC function if no touch screen is connected. )
In Windows 7 / 8.1, please search [Tablet PC] and set it up based on the instructions.
In Windows 10, please search “Calibration” in [Settings]. Then press “calibrate ” to alignment the display and touch screen.
For detailed procedures, please refer to this article: Touch Screen Calibration.
Q3：I didn’t touch the screen but the cursor moved by itself.
📌Ａ：The power noise or strong electromagnetic filed may cause the wrong response.
Please make sure that there is no lamp,equipment or other stuff with strong electromagnetic field near Gechic touch monitor.
Please connect Gechic touch monitor to the USB ports of notebook and won’t connect notebook to the AC power socket on the wall. Move the touch monitor and laptop away from household appliances such as table lamps or microwave ovens and see if the phenomenon no longer occurs.
Q4：My touch monitor responded at first but stopped responding later.
📌Ａ：Please use 5V-2A adapter to power the Monitor. You may enter Windows [Control Panel]➜ [Device Manager] and check whether the monitor is on the list of “USB input device”.
If not, the connector or cable could be defective. Please try another USB cable.
You can refer to this article to troubleshoot the problems of touch screen
Touch Screen Not Working? Windows 10 Touch Screen Calibration & Troubleshooting